International and RI customer FAQ’s
Do we ship internationally?
Yes, we do - we’re a small shop with a big love for records, so we’re happy to send our vinyl around the world; we just handle these orders a little differently.
Why don’t you list international shipping costs on your website?
Because shipping costs vary wildly depending on the destination country, parcel weight, and how many records you’re grabbing. Rather than list inaccurate prices, we prefer to give you a quote that’s fair, accurate, and tailored to your order.
How do I get a shipping quote?
Easy! just fill out our International Shipping Request form, letting us know:
What records you’re thinking of buying.
Where you’d like them sent - we will need your full address.
We’ll then get back to you with a tailored shipping price.
How long does it take to receive a quote?
We’re a tiny team and normally reply within 2-3 working days. If we’re rummaging through a particularly exciting box of something that’s just come in, it might take us just a touch longer, but we’ll always get back to you just as soon as we can.
Which postal services do you use?
We normally ship via Royal Mail International or tracked courier services, depending on what is available for your location. We’ll always choose the safest and most sensible option based on weight and destination.
Will I have to pay customs fees?
Possibly yes, it all depends on your country’s customs rules. These charges are out of our hands, and are entirely your responsibility to do your research in relation to your country, should you choose to order from us, but we’ll always label parcels clearly and correctly to make the process as smooth as possible.
Can I combine multiple orders into one shipment?
Absolutely! this is often the cheapest way to go. Let us know everything you’re thinking of ordering on the International Shipping Request form below, and we’ll calculate a combined rate.
Do you mark down customs values?
Sorry, we can’t. All customs forms will show the correct value of the goods.
How long will my order take to arrive?
Delivery times vary by country, and we’ll provide tracking if your service includes it, but generally:
Europe: 5 to 10 working days
Rest of World: 7 to 20 working days
Do you pack your records securely?
Your vinyl will be tucked in tighter than a rare pressing at the back of our stock cupboard.